Return window
You may request a return within 14 days of receiving your order. Please contact us before sending anything back.
Conditions for returns:
• Items must be unused, unwashed, and in original condition with packaging.
• Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
• Custom-made or personalized items are non-refundable unless they arrive damaged or faulty, as these products are created individually and cannot be resold.
How to initiate a return
Contact us at info@ekuboo.com or use our website contact form. Include your order number and reason for return. We will provide the return address and instructions.
Refunds
Refunds are issued to the original payment method after the returned item is received and inspected. Processing may take several business days.
Damaged or incorrect items
If your order arrives damaged or incorrect, please contact us as soon as possible. We will offer a replacement or full refund, including return shipping if applicable.